Frequently Asked Questions

Türkiye Card is a payment product, whose issuance and acceptance standards are determined by PTT (Turkish Post), and which will be accepted in electronic fare collection systems used in public transportation operated by municipalities and transportation operators, can be in the form of a physical card or a digital card, issued and/or accepted by PTT or organizations authorized by PTT, and the areas of use can be expanded in the future.

The Türkiye Card can be used on all public transportation vehicles operated by municipalities, public institutions, and organizations that have an electronic fare collection system and an agreement with PTT. In addition, Türkiye Cards with the Troy payment feature can be used for in-store and online purchases, at restaurants, and for cash withdrawals. However, prepaid Türkiye Cards with the Troy payment feature that have not completed the identity verification required under the regulations of the Financial Crimes Investigation Board (MASAK) cannot be used for online purchases or cash withdrawals.

You can obtain your Schemaless Türkiye Card from all PTT offices or kiosks (Automated Top-Up/Sales Machines) operated by PTT throughout Türkiye.

You can obtain your Debit Türkiye Card linked to your PTTBank account at any PTT office throughout Türkiye.

You can purchase your Anonymous Türkiye Card from PTT offices and kiosks across Türkiye. For your Named Türkiye Card, you can obtain it by applying through PTT offices or the Türkiye Card website at https://www.turkiyekart.gov.tr/tr/.

You can load money onto your Türkiye Card at all PTT offices, Pttmatik ATMs, and kiosks, and you can also create a top-up instruction via the https://www.turkiyekart.gov.tr/tr/ website and the TRCARD (TRKART) mobile application. Once the instruction is created, the instructions created on the card are pending in the system. After the instruction creation process is complete, the card must be inserted into a PTTmatik, and/or scanned at a kiosk or validator, and/or written to the card via NFC through the mobile application, in order to use the balance on the card. After the completion of any of these steps, the balance loaded onto the card will be activated and available for use.

The balance loaded through these channels remains pending in the system on the card after the top-up instruction is created. After the instruction creation process is complete, the card must be inserted into a PTTmatik, and/or scanned at a kiosk or validator, and/or written to the card via NFC through the mobile application, in order to use the balance on the card. After the completion of any of these steps, the balance loaded onto the card will be activated and available for use.

You can use your Türkiye Card on public transportation vehicles of all municipalities and institutions integrated with Türkiye Card Electronic Fare Collection System. The banking function of TRCard can be used for everyday transactions by scanning the card at payment terminals in restaurants, supermarkets, stores, and other points of sale. Simply tap your card to the validator devices or turnstiles on public transportation vehicles. The device collects the transaction fee at that point and gives a visual and audible warning. The fee will be collected when you tap your Türkiye Card on the card reader. When you withdraw the card and tap it on the reader again, the second charge will be collected. You can see the charged amount and your card balance on the card reader screen and in your mobile application.

Personalization refers to the processing of the cardholder's personal information on Türkiye Card. You can personalize your unpersonalized Türkiye Card by filling in the relevant fields via the mobile application and website.

Türkiye Cards cannot be replaced free of charge for any breakage, cracking, perforation, bending, or similar damage resulting from user negligence.

In order to retrieve the balance remaining on unusable Türkiye Cards, the card must be personalized. If your Türkiye Card is personalized, you can retrieve the remaining balance by closing the card via your nearest PTT office, the Türkiye Card mobile application, the Türkiye Card website, or the Call Center, and then collecting it in cash at PTT offices after 45 days, alternatively, if you purchase a new personalized TRCard and close the previous card, the balance on the old card will be automatically transferred to your new card after 15 days. No refunds are issued for non-personalized cards in cases of breakage, cracking, perforation, bending, or similar causes.

No refunds can be issued for the card you have purchased.

If you have personalized your Türkiye Card, you can close the card via your nearest PTT office, the Türkiye Card mobile application, the Türkiye Card website, or the Call Center, and receive your remaining balance in cash from PTT offices 45 days later. If a new personalized TRCard is purchased within 15 days after the previous card is closed, the balance in the old card will be automatically transferred to your new card after 15 days. No balance refunds are issued for non-personalized cards.

These are personalized Türkiye Cards issued to individuals who meet the conditions determined by the relevant institutions and organizations. These cards are printed based on data obtained from the relevant institutions and organizations, and can be used with privileges by students, teachers, members of the press, individuals over the age of 65, etc.

You can obtain your Türkiye Cards by applying through PTT offices or the Türkiye Card website (www.turkiyekart.gov.tr).

These are personalized Türkiye Cards whose conditions are determined by the relevant institutions and organizations, and can be used either discounted or free of charge on public transportation vehicles.

You can contact the call center on 444 1 788 or visit the nearest PTT offices. Additionally, for issues encountered with Türkiye Card or for detailed information, you can contact the information channel available at www.turkiyekart.gov.tr or www.ptt.gov.tr.

For card users whose improper use is detected, a penalty is imposed by the relevant institution/organization or municipality within the province where the violation was identified. The user can submit a new application for a Türkiye Card.

The TL balance on Türkiye Cards cannot be refunded via EFT; for refunds of the balance on your personalized card, you can apply at PTT offices.

You can contact us via the call center at 444 1 788, the nearest PTT office, or through the information channels available at www.turkiyekart.gov.tr or www.ptt.gov.tr.

Balances loaded onto the TRCard can be used in accordance with the request of the relevant institution/organization.

The visa renewal process will be carried out either through the Türkiye Card Mobile Application or by tapping the card on the validators located in the vehicles of Municipalities that have an agreement with Türkiye Card.

You can apply for the Named Prepaid Türkiye Card via the Türkiye Card website (www.turkiyekart.gov.tr), and for the Digital Türkiye Card via the Türkiye Card mobile application or the www.turkiyekart.gov.tr address.

Among the types of Türkiye Card, schemaless cards do not have a password, while debit and prepaid cards have a password related to the banking section, however, there is no password for the transportation section of Türkiye Card. The password for the banking section of a Prepaid Card is the last four digits of the card number starting with 9792*******. This password can be used temporarily. For your security, you need to change your password. For debit cards, you can get the password from the call center at 444 1 788 or from the nearest PTT office. Additionally, you can also change your password at PTTmatik machines.

Efforts regarding the Türkiye Card for privileged groups under the Ministry of Family and Social Services are ongoing. While physical card developments continue, digital card access has been provided to our citizens. Within this scope; relatives of martyrs, veterans, and relatives of veterans can benefit from the transportation services of municipalities where Türkiye Card is valid by using the QR code they generate through the “Şehit Gazi Mobil Uygulaması” (Martyr Veteran Mobile Application). Similarly, citizens with disabilities who meet the Ministry's criteria can use the QR code generated via the “Engelsiz Mobil” (Accessible Mobile) application. (The Istanbul Gayrettepe-Airport Metro Line, Kayseri Metropolitan Municipality, and Konya Metropolitan Municipality, which do not yet have QR transit support, are excluded from this scope. Efforts are underway to provide services in all contracted municipalities once the QR integration is completed.)

There are two accounts for debit and prepaid cards: one is used only for transportation, and the other only for banking transactions. Balances loaded onto the transportation section can only be used for transportation services, while balances loaded onto the banking section are used for banking transactions.

To delete your account in the mobile app, follow these steps: 1. Open the menu in the bottom right corner of the Android app. 2. Select the "Delete Account" option from the Settings tab. 3. Click the "Continue" button in the warning prompt to proceed. 4. Enter the verification code sent to your registered phone number in the appropriate field for confirmation. 5. The account deletion process will be completed. If you encounter any issues, you can contact the call center at 444 1 788 for assistance.